FAQ

Once your order is dispatched, you will receive a tracking link via email and SMS. You can also track your order directly in your Account dashboard under Orders.

Orders are processed quickly to ensure swift delivery. Please contact our concierge support within 1 hour of placing the order for modifications or cancellation.

We offer complimentary express shipping on all orders over $100. Standard delivery takes 2-4 business days, while international shipping takes 5-7 business days.

Yes, we ship to over 80 countries worldwide with duties and taxes calculated at checkout for a seamless experience.

We offer a 30-day return policy for unopened items in their original packaging and condition. Samples included with your order can be used to test the fragrance before opening the full-size bottle.

Yes, all our formulas are 100% cruelty-free and crafted without animal testing, phthalates, parabens, or harmful preservatives.

Store your fragrance bottles in a cool, dry place away from direct sunlight, humidity, and rapid temperature fluctuations.